Privacy Policy

This Privacy Policy explains how Giant Printworks processes personal data in connection with its photo and art printing services, website use, consultations, file uploads, and order handling. It applies to visitors and customers using postgiantstore.makeup for inquiries, production coordination, and collection arrangements in Osorno.

Effective Date
As stated in this policy
Scope
All users of our services
Questions?
User Rights

Your Rights

Depending on the circumstances, individuals may request access to their data, correction of inaccurate information, deletion where retention is not required, or objection to certain processing. Requests may be limited where we must keep information for legal, accounting, security, or operational reasons. We may ask for information needed to confirm the requester’s identity before acting on a request.

Available rights may depend on the nature of the request and applicable law.
Requests

Submitting Requests

To exercise a privacy right, the requester should provide enough detail to identify the relevant record and the nature of the request. We will review the request, confirm whether any legal exception applies, and respond within a reasonable period under applicable law. If a request cannot be fully granted, we will explain the main reason where permitted.

Requests are handled after identity checks and a review of the applicable retention rules.
Data Retention

Retention of Data

Personal data is retained for as long as needed to handle inquiries, prepare quotes, review files, produce orders, manage payments, and keep business records. When the relevant purpose ends, data is deleted, anonymized, or archived only where retention is required by law or for legitimate operational needs. Uploaded files and order records may be kept for a practical period to support reprints, issue handling, or accounting.

We keep data only for the period needed for service, recordkeeping, or legal compliance.
Policy Updates

Policy Changes

If we make material changes to this Privacy Policy, we will update the posted version and may provide additional notice where appropriate. The revised policy will apply from its effective date unless a different date is stated. Continued use of the website after an update means the revised notice applies to the extent permitted by law.

We review this notice when our practices or legal obligations change.
01

Data We Collect

We may collect identification and contact details, order and consultation information, uploaded image files, file specifications such as size or resolution, payment-related records, and communications sent through the site or by email. We also process limited technical data needed to operate the website, maintain security, and record service activity.

The categories collected depend on whether a visitor requests a quote, uploads files, or places an order.
02

Sources of Data

We receive data from users when they make an image print inquiry, request a consultation, upload artwork or photographs, ask for a test print quote, approve quantities, or communicate with us about production. Some technical information is generated automatically when the website is used, and some order records are created during service handling and collection arrangements.

Most information comes directly from the customer or from the files submitted for review and production.
03

Types of Cookies

The website may use essential cookies for core functionality, preference cookies to remember basic settings, and analytics or performance cookies to understand how the site is used. Cookies are used to support navigation, maintain sessions, and improve reliability. We do not rely on cookies to collect more information than is needed for these purposes.

We use only standard cookie categories needed for operation, preferences, and basic measurement.
04

Cookie Controls

Users may manage cookies through their browser controls and may clear stored cookies at any time. Where a browser or device allows it, users can also limit certain tracking technologies. Disabling cookies may reduce the availability of features that depend on session handling or preference storage.

Browser settings can usually block or remove cookies, although some site functions may be affected.

How We Use Data

We use personal data to respond to inquiries, review uploaded files, assess resolution and profile details, prepare quotes, coordinate test prints, confirm quantities, produce orders, manage payments, provide status updates, arrange collection, maintain records, and protect the website and our business operations. We also use limited technical data to troubleshoot issues, prevent misuse, and improve the reliability of the service.

Processing is limited to the operational needs of the print studio and the website.

Service Providers

We may share personal data with operational partners that help us host the website, process payments, manage communications, or support production and delivery-related tasks. These parties are expected to use the information only for the services they provide to us and to protect it under appropriate confidentiality and security obligations. We do not authorize them to use customer data for their own unrelated purposes.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosure

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security and fraud concerns. We may also share information where disclosure is needed to support payment processing, order fulfillment, or the handling of a customer request. Any disclosure is limited to what is reasonably necessary for the relevant purpose.

Disclosure may be required to comply with law, court orders, or lawful requests from authorities.
Contact Information

Contact Information

Email contact
Telephone contact
+56 2 2477 5981
Postal address
Calle Concepción 734, 5300608, Osorno, Los Lagos
Privacy contact